Responsible Gaming, Our Shared Priority

Gambling should stay a form of entertainment you control, not something that controls you. On this page we set out the limits you can set yourself, the checks we run behind the scenes, and the free UK help available whenever you need it.

Our Commitment to You

We hold licence MGA/B2C/211/2011 from the Malta Gaming Authority, and player wellbeing sits at the centre of how we run Allbritish Casino. Licensed operation is the floor, not the ceiling: we actively monitor play patterns for signs of harm, such as sharp increases in deposit frequency, late-night sessions or repeated failed withdrawals.

Reality checks appear on screen at intervals you choose, showing how long you have played and your net result for the session. Our support team, available 24/7 by live chat or at [email protected], is trained to handle concerns about gambling behaviour without judgement. If our monitoring flags unusual activity, we may contact you directly to check in and point you to the right tools.

Warning Signs to Watch For

Problem gambling rarely announces itself. These signs come from the guidance of GamCare and BeGambleAware, and we encourage you to read them honestly rather than quickly.

• Chasing losses with larger or more frequent bets to win money back.
• Hiding the time or money you spend on gambling from family and friends.
• Borrowing money, selling possessions or using bill money to fund play.
• Gambling to escape stress, low mood or anxiety rather than for enjoyment.
• Irritability, restlessness or mood swings when trying to cut down.
• Neglecting work, study, sleep or relationships because of gambling sessions.
• Repeated failed attempts to stop or reduce your play on your own.
• Lying about wins, or minimising losses when asked about your play.

Tools You Can Set Today

Every limit, one place

You can activate every tool below in My Account under Responsible Gaming, or by asking our support team to set them for you. Limits take effect immediately; increasing or removing one requires a 24-hour cooling period so decisions are made calmly.

• Deposit limits: cap the amount you can deposit per day, week or month, from as little as £10.
• Loss limits: set a maximum net loss for a chosen period, separate from your deposits.
• Wagering limits: restrict the total amount you can stake in a day or week.
• Session reminders: on-screen reality checks every 15, 30 or 60 minutes showing time played.
• Time-out: pause your account for a set period, from 24 hours to 30 days.
• Cooling-off period: a longer break during which your account is closed to play but remains intact.
• Self-exclusion: a formal block on your account for six months or permanently, described in the next section.

Self-Exclusion at Allbritish Casino

Durations and what happens next

We support self-exclusion for 24 hours, 7 days, 30 days, 6 months or permanently. Choose the duration in My Account or contact support and we will process it within minutes. Once active, self-exclusion cannot be reversed early; a 24-hour or 7-day time-out lifts automatically at expiry, while 6-month and permanent exclusions stay firmly in place until you act.

Your remaining balance stays yours. Any open bets already placed will settle normally and winnings return to your account, from which we will arrange withdrawal of the full amount to your verified payment method. You will receive no marketing emails, bonuses or promotional messages for the entire exclusion period.

At the end of a 6-month exclusion, the account does not reopen by itself. You must contact [email protected] and complete a reinstatement review, including a conversation about your current circumstances. Permanent exclusions are final; funds are returned and the account closed. We also recommend registering with GAMSTOP, which blocks you across all UK-licensed operators at once.

Keeping Under-18s Out

You must be 18 or over to hold an account with us, and we verify age through photo ID, proof of address and payment-method checks before your first withdrawal, with many checks run at registration. Accounts found to belong to a minor are closed immediately and balances returned only to a verified guardian.

If children can access your devices, parental control software such as Net Nanny, Qustodio or GamBlock lets you block gambling sites entirely. Never leave sessions logged in, and keep your password private. Filtering tools from providers like Betfilter can add a second layer on shared computers.

Free Help Beyond Our Site

Sometimes the right support is a conversation with people trained for it. These UK services are free, confidential and independent of us.

• GamCare: 0808 8020 133, gamcare.org.uk, free counselling and a national helpline open every day.
• BeGambleAware: begambleaware.org, free information, self-assessment and treatment signposting.
• GAMSTOP: gamstop.co.uk, free self-exclusion covering every UK-licensed gambling site for 6 months to 5 years.
• National Gambling Helpline: 0808 8020 133, 24 hours a day, 7 days a week.

Talk to Us Anytime

Our support team is available 24/7 by live chat and by email at [email protected]. Ask for a responsible-gambling review and you will be routed to a trained agent, not a sales script. We can set limits on your behalf, walk you through self-exclusion, or simply listen while you decide what you need. No question about your play is too small, and asking for help never puts your funds or winnings at risk.

Frequently Asked Questions

How quickly do deposit limits take effect?

Immediately. Lowering a limit applies at once, while raising or removing one has a 24-hour cooling period.

What happens to my balance if I self-exclude?

Your balance remains yours. Open bets settle normally, then we withdraw the full amount to your verified payment method. You receive no marketing during the exclusion.

Can I end a 6-month self-exclusion early?

No. Six-month exclusions run their full term, after which you must contact support and complete a reinstatement review before the account can reopen.

Can I block all UK gambling sites, not just yours?

Yes. Register with GAMSTOP at gamstop.co.uk for free multi-operator self-exclusion lasting from 6 months up to 5 years.

Is there a minimum age to play?

Yes, 18. We verify age with photo ID and address documents, and any account found to belong to a minor is closed straight away.